Efficient business management involves certain challenges, many of which can be overcome with proper implementation and support. High-quality ERP (Enterprise Resource Planning).
One of the Capterra's research on ERP in companies He pointed out that 44% of them use some type of business management system to gain financial control of their business, with the system being a great ally in the internal and external organization of the company.
In this article, we will present the most common problems that many organizations end up suffering in their daily routine due to a lack of a support team, ensuring the efficient and proper functioning of the ERP system. With specialists for NetSuite ERP support, it is possible to correct various bottlenecks in the processes, guaranteeing greater performance in your departments.
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The importance of effective ERP support.
When we talk about ERP support, we're not just dealing with technical problems, but also ensuring that the management system meets all the needs of an organization, aligning with changes in the business environment and presenting the main steps to make processes in all areas increasingly agile and complete. ERP support and maintenance covers several areas, such as:
functional support
Functional support relates to how the tool is used in practice by employees from different areas of the company, assisting users and customizing the system to meet the organization's expectations and needs, such as N1, N2, and N3 support, an IT support level that escalates calls and directs them to professionals according to their levels.
Level 1 (N1) is the first point of contact with the customer, made via chat, email, phone, or app, where the team understands the need and provides support. Level 2 (N2) is the second level, for more complex and specific problems. Level 3 (N3) calls require more professional experience and even development in some cases, where there are subject matter experts who can resolve the problems personally.
Updates and Improvements
As the ERP system evolves, new updates are added to incorporate improvements and meet new regulatory requirements, ensuring the system is aligned with the leading technologies in the market. In the case of Oracle NetSuite ERP, being cloud-based, its updates are automatic, without needing support from maintenance services, as they do not generate any impact on client environments, even those with some type of customization or integration.
Our support also includes assistance with system improvements, creation of new reports and indicators, and even implementation of new functionalities/modules that add value to our clients. Oracle NetSuite is a system that is constantly evolving, and consulting firms need to be prepared and proactively share all knowledge and benefits with users.
Performance monitoring
ERP support involves constantly monitoring its performance to identify problems before they even arise, and even potentially addressing unforeseen increases in data volume and transactions not anticipated in the initial environment and/or integration contract. Oracle NetSuite has features that significantly increase its processing capacity.
Configuration and security
Our support services ensure that ERP configurations are aligned with your business needs and that security is always maintained.
Common problems supported by ERP support.
Oracle NetSuite is a cloud solution that offers significant benefits compared to on-premises systems. supported by ActiveIn this way, companies acquire a partnership that plays a key role in driving business growth and improving operational efficiency.
Below, we share some of the challenges faced by organizations, where NetSuite support can help address them. Check it out!
Decentralized data management
One of the most recurring problems in companies is data decentralization, where there is a lack of integration between departments. Therefore, ERP support must offer integrated solutions that maximize the use of system resources, preventing users from creating parallel controls to manipulate and report company figures.
Complexity in financial management
One of the main pillars of an organization is financial management, which often involves extremely complex processes. Oracle NetSuite simplifies this aspect by automating tasks such as financial reconciliation, automated invoicing, reporting, indicators, and accounting.
Active offers ongoing assistance and training so your company can take advantage of the best ERP features and maintain solid financial control.
Supply chain difficulties
Disruptions in the supply chain can generate high costs for a company. The support offered by our team addresses these difficulties by providing complete supply chain management, from supplier to end customer, ensuring greater resilience and optimization.
Inefficient inventory management
Inventory management is essential to avoid both excess and shortage of products. Oracle NetSuite offers ERP support with complete and advanced inventory management tools, such as order automation and real-time tracking, reducing operational costs and generating more efficient management.
Read also Why replace your own system with Oracle NetSuite?
Unlock the power of NetSuite
Over time, with changes in personnel, roles, etc., it's common for there to be a loss of knowledge and use of systems, a decline in best business practices, and the creation of parallel controls. It's crucial that your company has expert consulting, like Active, which assesses the environment of all our clients and proposes improvements and training to solve all problems at their root and improve usage.
ERP support is extremely important to ensure that the system is always operational and aligned with the company's expectations. It integrates various sectors, automates processes and repetitive tasks, and provides a holistic view of operations. Active is an Oracle Solution Provider specializing in business applications, offering complete NetSuite cloud solutions, from license sales to implementation and support.
We are a pioneering Oracle NetSuite consulting firm in Brazil, offering highly qualified services with extensive experience in implementing and supporting the NetSuite ERP system. Each of our clients is unique, therefore we offer customized solutions that perfectly align with the needs of each of our partners.
We are always at the forefront, offering the best solutions, innovations, and improvements so that you are always ahead of the competition. Furthermore, the security of your data is our priority; therefore, our system has the latest security measures to protect your information.
Contact Us Partner with the best NetSuite ERP support team in the industry!
